What is the Cami.AI Podcast?
The Customer Love Podcast Is An Exploration And Celebration Of Professionals Reaching For Excellence, Sharing Their Most Memorable Experiences. At Cami.AI We Greatly Value The HUMAN Elements, The Distinctly Human Ingredients That Uplift A Good Organization Into An Outstanding Organization. Each Episode Will Discuss Topics About B2B, SaaS, Customer Experience, Customer Success And More, Applying Our Best Efforts Towards Success.
Cami.AI’s founders, Praseetha Nair, Suresh Manayil, and Ilya Kucherenko developed the Cami.AI Podcast to explore and celebrate the Customer Success profession. In each episode, we connect with interesting, hard-working, and authentic CS professionals to explore their thoughts on creating customer love, more specifically what it takes to drive scalable customer love. While Cami.AI provides advanced AI and ML for CS teams, we are still humbled and inspired by the human elements of this profession.
What is Episode 1 about?
In this episode, Cami.AI Chief Revenue Officer, Ilya Kucherenko sits down with Tovuti Customer Success Manager, Lyndsey Guerrero. Lyndsey was one of the first CSMs at Tovuti and joined right when they began their “fast and furious” growth cycle. She has seen firsthand a CS department and a company traveling at hyperspeed, she shares her thoughts on what makes a great CSM, and the ever-changing demands upon the CS mission.
Ilya, “There were two of you managing hundreds of accounts?”
Lyndsey, “[laughing], uhm yes!”
Ilya, “Did you get any sleep?”
Lyndsey, “You know I did my best. There were some weeks where it was pretty crazy, but having such a supportive team, we made it fun, we tried to have a good time. I did whatever I could to make sure Lorena [her teammate] had time to rest and get things off her plate.”