What is the Cami.AI Podcast?
The Customer Love Podcast Is An Exploration And Celebration Of Professionals Reaching For Excellence, Sharing Their Most Memorable Experiences. At Cami.AI We Greatly Value The HUMAN Elements, The Distinctly Human Ingredients That Uplift A Good Organization Into An Outstanding Organization. Each Episode Will Discuss Topics About B2B, SaaS, Customer Experience, Customer Success And More, Applying Our Best Efforts Towards Success.
Cami.AI’s founders, Praseetha Nair, Suresh Manayil, and Ilya Kucherenko developed the Cami.AI Podcast to explore and celebrate the Customer Success profession. In each episode, we connect with interesting, hard-working, and authentic CS professionals to explore their thoughts on creating customer love, more specifically what it takes to drive scalable customer love. While Cami.AI provides advanced AI and ML for CS teams, we are still humbled and inspired by the human elements of this profession.
What is Episode 2 about?
In this episode, Cami.AI Chief Revenue Officer, Ilya Kucherenko sits down with the Vice President of Customer Success at CentralReach, Alisha Mrugal who provides an outstanding executive snapshot of the current state-of-the-state of the customer success mission. Topics include building a CS department, how data drives a high-functioning CS team, and a peak into the future of CS.
Ilya: Now that you have all your CS data in one system, in one “customer success home base”, how will you leverage this to realize your large CS strategies and initiatives?
Alisha: Well it would definitely be game-changing, saving me personally many hours weekly. The agility in being able to make decisions in a much more time effective fashion, seeing with clearer eyes what’s happening and to see everything with the customer base, across the team, across the company, this would allow us to stay ahead of the curve. When you spend too much time worrying about and consolidating all the information, you get really bogged down in those details, and it doesn’t let you take a step back and synthesize what all that information is trying to tell you, and make really good swift business decisions.
Ilya: And what are some of these bigger decisions you want to make?
Alisha: Suppose we are going into strategic planning, and there’s a lot of information on the table, and we are trying to make decisions that are going to influence and effect the next 3 years. When we talk about a tool that is leveraging all this data, that is customized to the customer success department like the Cami customer success platform, I think that’s absolutely critical.