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Blog

Yes Cami Is Obsessed With You (Customers)

The role of customer success is evolving. Today its not just one team’s responsibility, instead, it is a collective organizational initiative that translates into each and every step of the customer journey. For every role, be it from a CS team professional, CS Executive, Product Manager, or Sales personnel, the value they derive from Cami is personalized.

Podcast

The Customer Love Podcast Episode 2

The Customer Love Podcast Is An Exploration And Celebration Of Professionals Reaching For Excellence, Sharing Their Most Memorable Experiences. At Cami.AI We Greatly Value The HUMAN Elements, The Distinctly Human Ingredients That Uplift A Good Organization Into An Outstanding Organization. Each Episode Will Discuss Topics About B2B, SaaS, Customer Experience, Customer Success And More, Applying Our Best Efforts Towards Success.

Podcast

The Customer Love Podcast: Episode 1

The Customer Love Podcast is an exploration and celebration of professionals reaching for excellence, sharing their most memorable experiences. At Cami.AI we greatly value the HUMAN elements, the distinctly human ingredients that uplift a good organization into an outstanding organization. Each episode will discuss topics about B2B, SaaS, customer experience, customer success and more, applying our best efforts towards success.

Newsletter

Customer Intelligence Takes Center Stage: Issue 2

Welcome to the official Cami.AI newsletter. Glimpse the future of Customer Success (CS), and explore the inner workings and drivers of the modern CS department. This newsletter is a quarterly thought leadership post that the executives at Cami.AI created. It honors the CS mission and celebrates all CS professionals who make scalable customer love happen every day.

Blog

It’s About Customer Love: Navigating a Breakout Year at Cami.AI

As a growth and revenue executive, I’ve spent most of my adult life under quota pressures and investor expectations, with implied consequences. So I’m accustomed to bold campaign initiates and swift execution. However I was reminded recently that our company is still new, still in the enviable ‘startup days’ where dreaming and envisioning the future has an important purpose, perhaps more important to our company right now than the methodical march of pipeline reports and quarterly metrics.

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Blog

The Future of Customer Success (it’s a whole team sport!)

Customer Satisfaction + Customer Happiness are the core principles of all product and service organizations. But often, organizations fail to react and adapt in time to ever-changing consumer sentiments and expectations.

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Blog

Cami.AI’s Customer Success Predictions for 2022

At Cami.AI we interact and serve customer success leaders everyday. As such we listen closely to our customers, our partners, and our platform users for their insights and ideas. As we kickoff a new January, let’s take a look at the top five emerging trends that we believe will impact customer success teams in 2022.

Newsletter

A Breakout Year at Cami.AI: Issue 1

Welcome to the official Cami.AI newsletter. Glimpse the future of Customer Success (CS), and explore the inner workings and drivers of the modern CS department. This newsletter is a quarterly thought leadership post that the executives at Cami.AI created. It honors the CS mission and celebrates all CS professionals who make scalable customer love happen every day.

Digital innovation in Customer Success
Blog

Tech Progression in Customer Success

In 44 days, it’s going to be 2022. Sometimes months pass by in a flash whereas sometimes each day is so long that we have no idea what to do. But with each day passing, the world around us is changing, and we are witnessing enormous changes every second. Post pandemic, things all around us have drastically changed, take the Great Resignation. For example. Professionally, Customer Success has also evolved drastically in the Covid-19 era but the evolution of CS has actually been a long journey that began in the late 1990s.

Blog

Customers Into Advocates – How Trust Is Everything

The last time you needed a recommendation for a movie, or a restaurant, or a nice cup of coffee, where did you seek this out? Was it a friend, a colleague, or the internet? It’s human nature to consult recommendations or reviews from actual people or internet users because they help validate your choice. When these friends or users recommend, critique or review a particular product or service that we wish to get, they strongly influence our opinion. This entire process is called customer advocacy, also known as word-of-mouth marketing.

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