The role of customer success is evolving.
Today customer success is not just one team’s responsibility. Instead, it is a collective organizational initiative that translates into each and every step of the customer journey. For every role, be it from a CS team professional, CS Executive, Product Manager, or Sales personnel, the value they derive from Cami is personalized.
It is no longer grounded to its traditional role of transforming customer engagement. Instead, it aims to forge stronger relationships with customers such that it must accurately anticipate customers’ future needs, and help businesses grow. Here, the role of a Customer Success Manager is extremely crucial.
If human CSMs have so much at stake, then their software must also go the extra mile. Every day, when one’s customers choose to navigate a certain way, click a button, initiate a support ticket, interact or engage on different channels, valuable data gets captured. Consequently, customers’ actions are no longer a mystery when this data is interpreted correctly. Instead, they become vital insights into customer behavior.
Some of the most competitive firms are starting to leverage CS data way beyond just the CS department. We’re seeing Operations ask about customer renewal forecasts to help define some of their outlooks. We’re seeing Product and Engineering enamored with intricate combinations of CS data, like product usage, feature requests, and sentiment, all synthesized to tell a story previously unheard; perhaps the true voice of the customer. Product Managers are utilizing CS data as an ally and partner to their extended road maps. And most humbly, Boards are starting to ask about Customer Lifetime Value (CLV) more and more, positioning it as an important barometer of company health, right next to ARR and EBITDA.
But can one software really do this?
With Cami, the aim was not just to make an AI-driven customer success platform, it was to create a digital personality with feelings. A software so intuitive that it could be given a name, and a personification. Someone that could constantly observe, analyze, learn, communicate, and deliver a personalized user experience that all customer success teams’ deserve.
This brings us to today. What Cami is today, wasn’t easy to achieve. It involved immense research, ideation, prototyping, designing, and testing. Still, with the dedication and devotion of a team that dares to dream, an AI-driven intelligent customer intelligence platform was created that could capture the underlying story of every customer activity, every notion, and every reaction. Something that goes beyond the rudimentary dashboards that display multiple indices.
So what are you waiting for? Come see Cami now. Your personal invitation can be found here: