Customer Success = Valuation
It’s a simple formula. If Customer Success = CLV, and CLV = Valuation, then Customer Success is Valuation. But why?
Is Bandwidth the Miracle Cure for CS Burnout?
How does available bandwidth impact the optimal performance of a CS team? Is Bandwidth really the Miracle Cure for CS Burnout? Let’s find out!
Sales and Customer Success Teams: Two Sides of the Customer Experience Coin
Spoiler Alert: This sales veteran admits the sales department has a lot of shared responsibility for successful customer experiences! But first, how do you define successful customer experiences?
It’s About Customer Love: Navigating a Breakout Year at Cami.AI
Introducing our CRO’s thoughts on how customer success plays an important role in scalable customer love.