Customer Intelligence Into Unbeatable Products
Customer intelligence isn’t a buzzword, rather it’s a window to golden insights for your products. But how does a company really leverage this?
Author: ilya
Customer Success Predictions for 2022
At Cami.AI we interact and serve customer success leaders everyday. As such we listen closely to our customers, our partners, and our platform users for their insights and ideas. As we kickoff a new January, let’s take a look at the top five emerging trends/predictions that we believe will impact customer success teams in 2022.
Be One With Your Data
Customer Success Leaders are experiencing a surge of support systems, becoming data rich but insights poor. Integrating all CS data into one clean system is a competitive advantage and accelerates the CS mission. But are you?
Customer Success = Valuation
It’s a simple formula. If Customer Success = CLV, and CLV = Valuation, then Customer Success is Valuation. But why?
Is Bandwidth the Miracle Cure for CS Burnout?
How does available bandwidth impact the optimal performance of a CS team? Is Bandwidth really the Miracle Cure for CS Burnout? Let’s find out!
Sales and Customer Success Teams: Two Sides of the Customer Experience Coin
Spoiler Alert: This sales veteran admits the sales department has a lot of shared responsibility for successful customer experiences! But first, how do you define successful customer experiences?
It’s About Customer Love: Navigating a Breakout Year at Cami.AI
Introducing our CRO’s thoughts on how customer success plays an important role in scalable customer love.