Does your CS team still get blindsided by sudden termination notices even though they are heavily tracking customer health scores?
Waking up to a termination notice from a customer who was showing no signs of dissatisfaction! If this scenario sound familiar then you are not alone! In any recurring revenue business, customer churn is the biggest pain point and why organizations should invest in customer success capabilities.
Love for the customer is the ultimate expression of care and gratitude. But what is the difference between customer satisfaction and customer love? How should we move over from customer satisfaction and make way for customer love?
Introducing an inside peak of our CEO’s views and her journey behind starting Cami.AI.