Even in this fast-paced, hyper-growth world, there are times when a business can grow too fast. When a business starts to grow too fast, it’s important to reflect and understand if that growth is actually compromising your business plan? While there is a natural tendency to shift focus towards managing the surge in demand and sales, it’s important to ask, at what expense?
Going beyond the words “success” and “satisfaction” when it comes to building a working relationship with customers… that’s Scalable Customer Love! From the word ‘go’, being their partner and confidante, listening with compassion, taking action when needed, and rejoicing as they grow at every stage – creating Scalable Customer Love is akin to building a beautiful relationship.
It takes months of effort, research, and hard work to get your product accepted by just one customer, but it only takes a few seconds to lose them.The harsh reality is in fact that your customers’ perception of your brand, is your brand. So how do we decode what your customers really want? What is customer love and how is it even scalable?
Love for the customer is the ultimate expression of care and gratitude. But what is the difference between customer satisfaction and customer love? How should we move over from customer satisfaction and make way for customer love?
Introducing an inside peak of our CEO’s views and her journey behind starting Cami.AI.