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Blog

Yes Cami Is Obsessed With You (Customers)

The role of customer success is evolving. Today its not just one team’s responsibility, instead, it is a collective organizational initiative that translates into each and every step of the customer journey. For every role, be it from a CS team professional, CS Executive, Product Manager, or Sales personnel, the value they derive from Cami is personalized.

Blog

It’s About Customer Love: Navigating a Breakout Year at Cami.AI

As a growth and revenue executive, I’ve spent most of my adult life under quota pressures and investor expectations, with implied consequences. So I’m accustomed to bold campaign initiates and swift execution. However I was reminded recently that our company is still new, still in the enviable ‘startup days’ where dreaming and envisioning the future has an important purpose, perhaps more important to our company right now than the methodical march of pipeline reports and quarterly metrics.

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Blog

The Future of Customer Success (it’s a whole team sport!)

Customer Satisfaction + Customer Happiness are the core principles of all product and service organizations. But often, organizations fail to react and adapt in time to ever-changing consumer sentiments and expectations.

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Blog

Cami.AI’s Customer Success Predictions for 2022

At Cami.AI we interact and serve customer success leaders everyday. As such we listen closely to our customers, our partners, and our platform users for their insights and ideas. As we kickoff a new January, let’s take a look at the top five emerging trends that we believe will impact customer success teams in 2022.

Digital innovation in Customer Success
Blog

Tech Progression in Customer Success

In 44 days, it’s going to be 2022. Sometimes months pass by in a flash whereas sometimes each day is so long that we have no idea what to do. But with each day passing, the world around us is changing, and we are witnessing enormous changes every second. Post pandemic, things all around us have drastically changed, take the Great Resignation. For example. Professionally, Customer Success has also evolved drastically in the Covid-19 era but the evolution of CS has actually been a long journey that began in the late 1990s.

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Customers Into Advocates – How Trust Is Everything

The last time you needed a recommendation for a movie, or a restaurant, or a nice cup of coffee, where did you seek this out? Was it a friend, a colleague, or the internet? It’s human nature to consult recommendations or reviews from actual people or internet users because they help validate your choice. When these friends or users recommend, critique or review a particular product or service that we wish to get, they strongly influence our opinion. This entire process is called customer advocacy, also known as word-of-mouth marketing.

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Blog

Be One With Your Data

TL;DR : Customer Success Leaders are experiencing a surge of support systems, becoming data rich but insights poor. Integrating all CS data into one clean system is a competitive advantage and accelerates the CS mission.

Blog

CS Ops We Salute You!

In any business, the operations department plays a key role in ensuring that daily tasks get executed promptly, and enables executive team strategies to get implemented properly across all levels. Customer Success Operations, also known as CS Ops, works towards achieving the same thing. Except, the only difference being CS Ops’ entire focus is towards customer success strategy execution. But one might wonder, aren’t there many roles in CS so why is this role so important?

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Blog

Careers in Customer Success Part 2

As an individual starting their career in Customer Success, one should ask themself why this profession is important and where might this career track lead. If you’re an entrepreneur who is starting a SAAS business, it’s important to question what is it that most high-growth businesses get wrong in Customer Success. But what’s also important is to be aware of all the different roles in a CS team so you can customize a structure uniquely tailored to your business needs. A team that not only elevates Customer Success but ‘creates scalable customer love.’

Customer Success Support illustration
Blog

Careers in Customer Success Part 1

In the last two decades, SaaS (Software as a Service) has become an extremely popular business model. It has been a common practice to sell software to customers, help them with basic installation, and then hurriedly move on to the next customer. Unfortunately, most customers who needed help weren’t given much more than a paper user manual. Back then, software support options were limited and expensive for both users and the businesses who provided them.

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