AI: The Next Milestone in Every SaaS Company’s Future Roadmap

AI: The Next Milestone in Every SaaS Company’s Future Roadmap

No matter how advanced artificial intelligence gets, it is still a drop in the vast ocean of human intelligence. Human intelligence is a result of consistent learning from experiences that help them gain knowledge and comprehend their surrounding situations, whereas AI learns from data and its programmed interpretations. Machines cannot think on their own, instead, they are programmed to consume data to mimic and simulate human behavior. However, rational decision-making is still a very human trait, and hard to mimic.

Customer Churn: A CSM’s Nightmare (But Not Anymore)

Customer Churn: A CSM’s Nightmare (But Not Anymore)

Waking up to a termination notice from a customer who was showing no signs of dissatisfaction! If this scenario sound familiar then you are not alone! In any recurring revenue business, customer churn is the biggest pain point and why organizations should invest in customer success capabilities.

What Most High Growth Businesses Get Wrong in Customer Success?

What Most High Growth Businesses Get Wrong in Customer Success?

Even in this fast-paced, hyper-growth world, there are times when a business can grow too fast. When a business starts to grow too fast, it’s important to reflect and understand if that growth is actually compromising your business plan? While there is a natural tendency to shift focus towards managing the surge in demand and sales, it’s important to ask, at what expense?