Cami keeps track of how many customers are using the product and if they are engaging efficiently. This data is then cross referenced with cataloged patterns from other areas such as defects, NPS responses, CSM interactions to provide cohesive and actionable insights.
Cami adoption statistics benefits both internal and customer teams. She helps product teams align on what feature is causing trouble with customers and associated potential reasons. She keeps all stakeholders, buyers as well as influencers, informed and engaged with periodic reports showcasing user and product adoption.
Cami finds the right opportunity to present customers with product feedback questionnaires. She gathers, analyzes and presents the responses to the product team for backlog refinement and prioritization. Cami also has visibility into the product roadmap and can educate the customer when required, paving the way for upsells.
Connect Cami to bring data from your CRM as soon as the sale is complete. Enhance the data real time will all ticket and implementation interactions. Communicate seamless through your internal communication channels to make customer onboarding seamless.
Cami extends a personal invitation for you to learn more, to begin customizing your Cami experience, and to start executing your strategic customer success goals at scale. Being one of the world’s best listeners, let Cami provide additional analysis of your customers’ communications to ensure that no items are missed or misunderstood.