Cami understands that the definition of success could be different for every customer. She provides health scores aligned to each customer’s unique objectives using her deep learning skills. She also factors in subjective inputs such as CSM sentiments, Net Promoter scores and CSAT’s.
While data is important, trusting and capturing CSM instincts into scoring process is important to Cami’s learning and predictions. Cami collaborates with CSM’s across channels and gathers inputs to provide richer and meaningful insights.
Cami seamlessly accesses information from your ticketing system to analyze trends and discover patterns that are most relevant in determining customer health.
Connect Cami to bring data from your CRM as soon as the sale is complete. Enhance the data real time will all ticket and implementation interactions. Communicate seamless through your internal communication channels to make customer onboarding seamless.
Cami extends a personal invitation for you to learn more, to begin customizing your Cami experience, and to start executing your strategic customer success goals at scale. Being one of the world’s best listeners, let Cami provide additional analysis of your customers’ communications to ensure that no items are missed or misunderstood.