You have to scale your team quickly to balance with your growth. Growing doesn't need to be painful, instead make it a repeatable process.
Your team should know exactly what they should be working on. Cut through the noise and let the critical issues rise to be resolved. Help the team focus on customer interactions.
Let teams learn from each other organically. A little competition aligned with incentives is very healthy for growth. Let continuous improvement become a team culture.
A collection of strategies that have worked for customer success teams.
Cami is not doing the job for you. Cami is helping you take care of things that are repeatable and see patterns you cannot see with human eyes so that the customer success team can focus on working with customers and building scalable customer love. Cami is not a replacement for your customer success team. Cami works as an assistant to your teams so that they can create higher value for themselves, their customers and the company.
The key to speed up CS ramp up is to ensure that the learning content builds dynamically based on the changes in the product and services. CS teams learn best when the learning is contextual. Cami builds learning paths for your CS teams using the content made available to her and mixing it with pattern based learning from similar customers and similar scenarios.
Customer success teams are expected to juggle tasks that varies from project management, sales and product expertise. Combine this with the scale across the customers they need to handle and the prioritization becomes the most critical part of CS job. Cami is able to look at all the signals, tasks across customers and bring the most critical items to the front using in a personal, conversational dashboard.
Creating transparency across the organization using the data you collect from customers and your teams is the effective method to building healthy competition. Cami builds gamified leader boards that enables behaviors aligned to the goals set by the organization. Constant alerts and reminders keep the most important aspects on track.
Our sales teams are eager to work with you in understanding you specific use cases and consult with you on how Cami can help your teams grow.