It takes months of effort, research, and hard work to get your product accepted by just one customer, but it only takes a few seconds to lose them. Hence, here are the top 5 quotes that we believe capture the very essence of customer success.
A successful onboarding experience is a critical step to beginning a strong and prosperous customer success process. It is the proverbial first step that your customer takes towards building a relationship with your brand But this isn’t just about teaching new users how to use a platform. It is about ensuring whether they are using it for what it was intended in the first place. Your onboarding is only successful if it meets or exceeds your user’s expectations and helps them achieve their goals.
This blog is inspired by one of our conversations with a Customer Success Manager whom we interviewed during one of Cami.AI’s product demo and feature discovery calls.